Housing Support Officer

WE CURRENTLY HAVE A VACANCY WITHIN THE FOLLOWING SERVICE

Dominion Housing provides supported housing for vulnerable people in Wakefield District

We have vacancies for the following position:

Housing Support Officer

The role is:

To provide advice and support to all customers housed within Dominion Housing Property Portfolio
To engage with customers on a weekly basis to support individuals to secure, maintain and achieve independent living
To ensure Dominion Housing properties are well presented and maintained by our resdients and property maintenance team up to the standard set by Wakefield Council
To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Dominion Housing and point of contact for residents. Engaging with residents to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.

The successful applicant must have/be:

Educated to NVQ Level 3 or Equivalent
Obtained or is working/willing to work towards a recognised qualification in housing
A sound understanding of the social housing environment including emerging government policy
Knowledge of the Decent Homes Standards
Experience of working in a social housing or similar environment
Knowledge of tenant and landlord legislation
Knowledge of welfare benefits and housing benefit entitlement
Knowledge of local statutory and voluntary support agencies
Experience of dealing with service users/customers/public
Experience in working with others to achieve successful outcomes
Excellent organisational and time management skills and the ability to effectively coordinate and manage a caseload
Excellent oral and written communication skills
Good IT skills inclusive of Microsoft Outlook, Word and Excel
Ability to deal with difficult situations with tact and diplomacy
Current full driving licence and access to transport

Full time positions 40 hours, starting salary - £18500.00 per annum

Closing Date for applications: 3rd January 2020 Interview Date: TBA

Please download our application pack below or contact us on Telephone: 01924 210195 or email jobs@dominiontraining.org.uk

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How to find us.

Dominion Training.
13 Cheapside, Wakefield
West Yorkshire, WF1 2SD
Tel: 01924 210195
Email: Click here
More info: Click here